Last Updated: August 16, 2025
Dear customer,
Thank you for taking an interest in our studio’s work and considering supporting us by buying our prints, zines, books, or other products from our webshop!
On this page, we answered the most frequent questions related to our shipping and return practices, trying to include as many details and make it as clear as possible for you.
In case we missed anything and you need other information, which is not included on this page, don’t hesitate to contact us at nopointatelier[@]gmail.com or via our Contact form, and we’ll make sure to help you with the answers you need!
At the end of this page, we also included a few tips for a smooth delivery, if you would like to check that as well.
How long does it take to ship my order?
We typically process and ship all orders within 1 to 3 business days (Monday to Friday), excluding public holidays in Bulgaria.
During peak seasons, such as sales or holidays, processing times may be a little longer. We will do our best to communicate any significant delays.
In the rare cases that we are away from the studio and we cannot process your order right away, we are going to contact you via the email you provided in your order and let you know the reason and the expected delay.
How do I know that my order was shipped?
Keep an eye on your inbox!
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). This is your key to following your order's journey to you.
Do you ship internationally?
We most definitely do!
And specific shipping info for the different parts of the world is listed down below.
What would my shipping costs be?
We offer simple, flat-rate shipping.
To ensure your artwork arrives in perfect condition, all orders are carefully packaged in sturdy cardboard tubes or reinforced cardboard boxes. The cost of this protective packaging is included in your shipping fee.
The shipping costs for your order will be calculated and displayed at checkout, and varies based on your destination country, as follows:
Domestic Shipping (within Bulgaria):
Type: Standard (with tracking)
Shipping Partner: Econt (Еконт)
Shipping Cost: €5.00 / 9.78 BGN
Delivery Time: 1 to 2 business days
Shipping to the European Union (EU):
Type: Standard (with tracking)
Primary Shipping Partner: PostOne
Shipping Cost: €10.00 / 19.58 BGN
Delivery Time: 7 to 10 business days
Note: This excludes orders with island addresses in the EU, such as Iceland, Åland Islands, Faroe Islands, Guernsey, Isle of Man, Jersey, and Svalbard, and Jan Mayen, which all fall into the International Shipping category.
International Shipping (to the US, all other non-EU countries, and island addresses in the EU):
Type: Standard (with tracking)
Primary Shipping Partner: PostOne
Shipping Cost: €15.00 / 29.34 BGN
Delivery Time: 10 to 25 business days
How long does it take to receive my order?
You have probably noticed that the delivery time for each shipping category is different, depending on your destination country.
Please keep in mind that delivery times are estimates that begin from the date of shipment, not the date of order. Delivery times also depend on the logistics company, flight schedules, and other predictable or unpredictable circumstances, and are not guaranteed.
For International Shipping, please note that delivery times can also vary significantly depending on the destination country's customs process, which is outside of our control.
Can I request an express delivery?
If you need the prints or items you have liked to arrive faster, you can contact us at nopointatelier[at]gmail.com or through our Contact form to discuss available options and respectful shipping costs.
Are customs/import taxes included in the shipping fee?
No, any customs tariffs, taxes, import duties, etc., applied to your order are not included in your shipping fee, and we are not responsible if any are applied. All fees imposed during or after shipping are the responsibility of the customer.
Please note that we are legally required to declare the full value of the goods on all packages.
To avoid surprises, we strongly recommend you check with your country's customs office to determine what these additional costs might be before placing your order.
Keep in mind that orders returned due to unexpected customs and taxes would not be refunded.
A note for our US customers on potential import tax changes:
Currently, most shipments valued under 800 USD can enter the United States tax- and duty-free under what is known as the de minimis threshold.
However, please be aware that there are active discussions and proposed legislation within the US government to potentially lower or change this 800 USD tax-free threshold. This means that in the future, orders that are currently exempt from taxes may become subject to import fees upon arrival in the US.
While this change is not yet final, we encourage you to stay informed about your country's import regulations. The responsibility for any future import taxes will remain with the customer.
What to do if my package arrives damaged?
We package our prints and other products very carefully, using reliable packaging material. Yet, from time to time, this is not enough, and damage might occur.
If your order arrives damaged, it is recommended to directly contact the shipping carrier (Econt, PostOne or the domestic logistic partner) to file a claim. Be sure to save all packaging materials and the damaged goods, as they are required for the claim.
Please also email us at nopointatelier{at]gmail.com or via our Contact form with photos of the damage so we can assist.
What to do if my package is lost?
During the last few years, the event of a lost package has been extremely rare, yet it might happen due to a variety of reasons.
If you notice that your package is taking too long to arrive or you do not receive new updates on the tracking, that might be exactly the case.
Please know that once a package is in the carrier's possession and has been marked as "Sorted at Hub" or is in transit, we are no longer responsible for its whereabouts. And while we are going to do our best to assist you with finding more information and investigating your case, we won’t be able to provide any specific information.
So, following the recommendation of our shipping partner, PostOne, we advise it is best for you to contact the shipping carrier directly and request information or file a claim.
Wrong delivery address?
We ship to the exact address provided at checkout.
It is the customer's responsibility to ensure that the shipping address is entered correctly. We are not responsible for orders sent to an incorrect address provided by the customer.
If a package is returned to us due to an incorrect address provided by the customer, an inability to pick it up, or a missed delivery, the customer is responsible for covering the re-shipping fee, corresponding to the original shipping cost. And such orders are not eligible for a refund.
If a package is returned to us due to a mistake on our part in filling in the correct address, we will cover the re-shipping fee and resend your order at our own expense.
In any case, we are going to contact you before we initiate the re-shipping.
If a wrong destination country was chosen in the address of delivery, which lead to a wrong shipping costs calculation, we are going to contact you to:
1. Cover the difference in the shipping costs before we initiate the shipping, if the calculated shipping cost is lower than the actual one.
2. Suggest options on how to receive a refund for the difference if the calculated shipping cost is higher than the actual one.
Can I return what I ordered?
We hope you love what you received!
However, if you are not entirely satisfied with your purchase, you have 14 calendar days from the date you receive your item to initiate a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging to ensure it is protected during its return journey.
- Includes the original cash register receipt, usually added together with the tracking number paper slip
How to initiate a return?
Please follow these steps to ensure a smooth return process:
Step 1: Contact us first.
Before sending anything back, please email us at nopointatelier[at]gmail.com or via our Contact form within the 14-day period. Please include your name, order number, and the reason for your return.
Step 2: Wait for instructions.
We will reply with return instructions and the correct address to send your package to. Items sent back to us without first requesting a return will not be accepted.
Step 3: Ship the item(s).
You will be responsible for paying for your own shipping costs for returning your item. We strongly recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged during the return transit, and such would not be refunded.
Please note that original shipping costs are non-refundable.
Is the refund guaranteed once I return the order?
Once we receive your returned item, we will carefully inspect it to ensure it meets the return conditions.
- We will immediately notify you via email of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment or another preferred method.
- Usually, the returned amount will appear on your account within 5-10 business days, depending on your card issuer's policies.
Please note that the following items cannot be returned:
- Custom or personalised orders
- Items on sale or purchased with a discount code
- Orders returned due to unexpected customs and taxes
- Lost or orders damaged during the return process, if there's no tracking provided
- Gift cards
Can I exchange what I ordered for another item from your webshop?
Sure, why not.
Still, the easiest way to exchange an item is to follow the return process for a full refund and place a new, separate order for the item you would like instead.
Tips for a Smooth Delivery
To help make sure your prints find reach you without a hitch, please consider these tips:
- Double-Check Your Address: Please take a moment to ensure your shipping address is 100% correct, including any apartment numbers, zip/postal codes, and building names. This is the most common cause of delivery delays.
- Include a Phone Number: For both local and international orders, providing a phone number is obligatory, as it is required by customs and local couriers to arrange the final delivery.
- Keep an eye on your tracking: Once you receive your tracking number, please actively monitor its progress. This is the best way to see when your package is due to arrive and to spot any potential issues early.
Please know that our customers' satisfaction is a big priority for us and we always make sure to find the best solutions if a situation occurs!
So, we are always available to support you with any questions, difficulties or issues related to your considered or already placed order!
Just drop us a message at nopointatelier[at]gmail.com or via our Contact Form to find together the best way we can do that!